Privacy Policy

At Custom Caps Maker UK, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our website and services.

Information We Collect

When you visit our website, place an order, request a quote, or contact us, we may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Company or business details (if applicable)
  • Custom design files, logos, and artwork
  • Payment and transaction information
  • Website usage and browsing data

This information helps us provide a smooth and personalized experience.

How We Use Your Information

We use your information to:

Process and manage orders
Provide quotations and customer support
Create and deliver custom products
Improve our website and services
Send order updates and important notifications
Prevent fraud and maintain website security
Respond to inquiries and customer requests

We only use your information for legitimate business purposes.

Cookies & Website Analytics

Our website may use cookies and analytics tools to improve performance and user experience. These tools help us understand:

How visitors use our website
Which pages are most popular
Website traffic and performance trends
User preferences and browsing behaviour

You can disable cookies through your browser settings if preferred.

Protection of Your Information

We implement appropriate security measures to protect your personal data from unauthorized access, misuse, alteration, or disclosure. While we work hard to secure your information, no online transmission can be guaranteed to be completely secure.

Sharing of Information

Custom Caps Maker UK does not sell, rent, or trade customer information to third parties.

We may share information only when necessary with:

Payment processing providers
Shipping and delivery partners
Service providers assisting with business operations
Legal authorities when required by law

All third-party partners are expected to handle your information responsibly.

Custom Designs & Artwork

Any logos, designs, or artwork submitted by customers remain the property of their respective owners. By providing artwork, you confirm that you have the right to use and reproduce the submitted content.

We may use completed products for portfolio or promotional purposes unless otherwise requested by the customer.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing their privacy policies before providing personal information.

Data Retention

We retain customer information only for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and maintain business records.

Your Rights

You have the right to:

Request access to your personal data
Request corrections to inaccurate information
Request deletion of your personal information where applicable
Opt out of marketing communications
Ask questions regarding how your data is used

To exercise any of these rights, please contact our support team.

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Updates to This Policy

Custom Caps Maker UK may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of our website signifies acceptance of the updated policy.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact our team through the contact information available on our website.

Custom Caps Maker UK is committed to maintaining transparency, trust, and the security of your personal information.